GuestCentric is the leading provider of cloud-based digital marketing software and services that help extraordinary hoteliers enhance their brands, drive direct bookings, and connect with their customers across all digital platforms.
We’re proud to have been featured in the Skift Travel Tech 250, recognizing the companies shaping the future of travel technology.
Building software like ours requires people who thrive in creative, challenging, and fast-paced environments. We operate with high energy while strongly valuing work–life balance, world-class customer service, and making a real impact in the travel industry.
Why This Role is Perfect for You:
- Exciting Career Transition: Use your deep understanding of luxury hotel operations to support clients through their digital transformation.
- Expand Your Skill Set: Become an expert in HyperCommerce, learning advanced tools and technologies that are shaping the future of hospitality.
- Work-Life Balance: Enjoy a hybrid schedule and a supportive culture that values well- being.
- Awesome Benefits: Health insurance, birthday day-off, and family-friendly policies.
Key Responsibilities
1. Client Relationship Management:
- Building Strong Partnerships: Connect with hotel clients using your hospitality background to understand their unique needs. Be a "social being", engaging confidently with stakeholders even in challenging situations.
- Customer Retention: Act as a trusted advisor, maintaining proactive communication to ensure long-term loyalty and prevent churn.
- Contract Management: Confidently engage in conversations about contract terms and renewals, turning potential objections into positive outcomes.
2. Strategic Upselling & Consultation:
- Identifying Growth Opportunities: Use your industry insights to identify features or services that can increase a client’s revenue potential and demonstrate clear ROI.
- Solution-Oriented Approach: Propose creative tech alternatives and customized solutions that align with the client’s specific business goals.
3. Market Analysis & Feedback:
- Industry Trends: Stay ahead of the curve regarding hospitality and tech innovations to share valuable insights with your portfolio.
- Product Advocacy: Act as the bridge between your clients and our internal teams, providing constructive feedback to drive product improvements.
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