GuestCentric is the leading provider of cloud\-based digital marketing software and services that help extraordinary hoteliers enhance their brands, drive direct bookings, and connect with their customers across all digital platforms. We’re proud to have been featured in the **Skift Travel Tech 250**, recognizing the companies shaping the future of travel technology. Building software like ours requires people who thrive in **creative, challenging, and fast\-paced environments**. We operate with high energy while strongly valuing **work–life balance**, world\-class customer service, and making a real impact in the travel industry **Are you ready to leverage your luxury hotel experience in a dynamic, technology\-driven environment?** At GuestCentric, we're offering an exciting opportunity to join our team as an Account Manager Team Leader focused on the EMEA market. This role is perfect for professionals looking to transition from traditional hospitality into the fast\-evolving world of hospitality tech. Bring your rich experience and passion for exceptional service to help hotels elevate their digital presence and guest experience. **Why This Role is Perfect for You:** **Exciting Career Transition:** * **Leverage Your Experience:** Use your deep understanding of luxury hotel operations and guest expectations to excel in a new domain, supporting independent hotels and small chains in their digital transformation. * **Expand Your Skill Set:** Become an expert in HyperCommerce, learning advanced tools and technologies that are shaping the future of hospitality. This role provides the perfect platform for career growth in tech solutions. **Work\-Life Balance \& Perks:** * **Flexible Work Environment:** Enjoy a hybrid work schedule that includes both in\-office and remote workdays, allowing for a healthy work\-life balance. * **Awesome Benefits:** Take advantage of perks such as health insurance, birthday day\-off, and family\-friendly policies, ensuring your well\-being and peace of mind. **Team \& Culture:** * **Amazing Team:** Work with talented, supportive colleagues who are as passionate as you are. * **Career Growth:** Clear growth paths for high performers looking to take on more responsibility. **Key responsibilities:** **Client Relationship Management:** * **Building Strong Relationships:** Leverage your background in luxury hospitality to connect with hotel clients, understanding their unique needs and ensuring they receive the best service and support. Be a social being, engaging confidently even in challenging situations. * **Customer Satisfaction and Retention:** Act as a trusted advisor, maintaining ongoing communication with clients to ensure their satisfaction and loyalty. Develop and implement strategies to maintain high client retention rates. Anticipate potential issues and proactively address them to prevent churn. * **Contract Negotiation and Enforcement:** Confidently engage in complex conversations about contract terms, ensuring clear understanding and enforcement of agreements. Turn potential objections into positive negotiations. **Strategic Upselling and Consultation:** * **Identifying Growth Opportunities:** Utilize your insights into the hospitality industry to identify additional services or features that can benefit clients, enhancing their offerings and increasing their revenue potential Demonstrate the ROI of GuestCentric’s solutions.. * **Solution\-oriented Approach:** Think creatively to propose tech alternatives and customized solutions that align with clients' business goals. Help clients navigate the best use of GuestCentric's platform and other tech solutions. **Market Analysis and Insights:** * **Industry Trends and Innovations:** Keep up with the latest trends and developments in the hospitality and technology sectors. Share valuable insights with clients to help them navigate changes and leverage new opportunities. * **Feedback Loop for Product Development:** Provide constructive feedback on product changes and any issues clients face. Act as a key communicator between clients and internal teams, driving solutions to conclusion within GuestCentric. **Client Performance Tracking and Reporting:** * **Document Client Interactions:** Accurately records all client communications to ensure accountability. Provides a clear reference for future interactions, protecting both the company and the customer. * **Detailed Reporting:** Maintain accurate client records and track key performance metrics. Provide clients with regular, insightful reports that highlight successes and opportunities for improvement. * **Goal Setting and Achievement:** Collaborate with clients to establish clear goals and objectives. Track progress and support clients in achieving their targets, ensuring they maximize their investment in GuestCentric’s services. **Lead, manage, and support a team of 2\-3 Account Managers:** ensure clear priorities, performance, and accountability, while driving process automation through AI tools. **Requirements** * **Experience:** 5\+ years in with a strong background in luxury hotels. Proven ability to manage and grow long\-term client relationships. * **Languages:** Fluent in Portuguese and English, with excellent written and verbal communication skills. * **Relationship builder:** Enjoys connecting with new people, engaging in meaningful conversations with customers, fully understanding their reality, learning from their experiences and building lasting relationships. * **Interaction enthusiast:** Prefers engaging directly with clients through phone or in\-person meetings. Enjoys direct conversations and finds them more effective for a deeper understanding of customer needs, finding these interactions more impactful than just exchanging emails. * **Commercial Acumen:** Strong understanding of B2B sales and contract negotiations. Ability to identify upselling opportunities and articulate the value of additional services**.** * **Results\-Oriented:** confident, and driven to achieve success in a dynamic and performance\-driven team environment. * **Passion for Technology:** Eager to learn and apply the latest hospitality tech solutions. * **Client\-Centric Problem Solver:** Capable of thinking critically and offering creative solutions, with a focus on getting things done efficiently.Strong interpersonal skills, with the ability to tailor your approach to different client personalities and needs. **Perks \& Benefits:** * **Amazing Team:** Work with talented, supportive colleagues who are as passionate as you are. * **Awesome Benefits:** Including birthday day\-off, health insurance, mentoring, and professional coaching. * **Career Growth:** Clear growth paths for high performers looking to take on more responsibility. * **Family\-Friendly:** Supportive policies that help you balance work and life. * **Hybrid Flexibility:** Enjoy the flexibility of both office and remote work. Job Type: Full\-time Work Location: In person