This role supports the ongoing delivery of agentic AI–enabled automation across document-heavy and operational workflows. The intent is to move critical automation work off a high-cost contractor and into a lower-cost, full-time role without losing execution capability or momentum.

The focus is on building and supporting automation. This is hands-on delivery work that is well understood, repeatable, and already embedded in core operational processes.

Responsibilities:

• Assist in building and enhancing agentic AI workflows that automate multi-step processes such as document intake, data extraction, validation, enrichment, and downstream routing.
• Support integration of AI / ML and LLM-based models for document classification, entity extraction, and metadata generation, and connect those outputs into end-to-end automated workflows.
• Build and maintain automation workflows and system integrations across document platforms, workflow engines, and operational systems.
• Assist with API integrations and data movement, ensuring secure, reliable flow between platforms with appropriate controls and auditability.
• Support production automation by monitoring workflows, troubleshooting failures, addressing defects, and improving reliability through logging, retries, and validation checks.
• Work closely with Product, Engineering, and Operations to translate known business requirements into implemented automation and to support ongoing enhancements.
• Contribute to documentation and standards so workflows are maintainable and not dependent on contractor knowledge.

Qualifications: