Company Description Victoria Golf Resort \& Spa Managed by Accor

The property will be managed by Accor under white label while it undergoes a comprehensive property improvement plan. Upon completion, Victoria Golf Resort \& Spa will be fully rebranded as a Fairmont property, its exceptional golf facilities and beautiful natural surroundings perfectly complementing the wider Fairmont Hotels \& Resorts portfolio. Accor will ensure a seamless transition and integration of Fairmont’s signature brand markers, complemented by touches that celebrate the property’s local culture – positioning the hotel at the heart of the local community and destination.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.



Job Description

Reporting to the Director of Food \& Beverage, responsibilities and essential functions include, but are not limited to:

* Consistently offer professional, friendly, and engaging service
* Replace the Banquet Head Waiter or Manager during their absence
* Supervise (manage, train, motivate, recognize, and develop) the banquet team
* Demonstrate autonomy and ensure clear communication within the team and with other departments
* Manage the team, inform staff about upcoming events, and lead pre-event briefings and post-event debriefings
* Review daily and upcoming events and prepare in collaboration with relevant departments (kitchen, stewarding, florists, administration, etc.)
* Ensure that event setups are completed according to standards and within set deadlines
* Organize service, give clear instructions (setup, cleaning, breakdown), and ensure compliance
* Monitor all equipment used in the department (functionality, cleanliness, organization)
* Ensure event spaces are always clean and presentable, even when not in use
* Ensure all setups align with event requirements and that all client-facing equipment is functional
* Ensure proper clearing and resetting of event spaces after each function
* Greet every guest warmly upon arrival and departure, and ensure attentive and respectful service throughout
* Handle guest requests or complaints promptly, respectfully, and according to procedures
* Ensure team members are informed of hotel and local events
* Manage casual or extra staff schedules with autonomy (optimizing productivity and departure times)
* Attend weekly departmental meetings
* Collaborate with the Banquet Head Waiter and Manager to implement action plans based on Opinion Survey results, LQA (Leading Quality Assurance), VOG (Voice of Guest), and ensure follow-up and improvements
* Know, apply, and ensure the application of technical and emotional LQA standards
* Check staff grooming daily and ensure team cleanliness and appearance
* Commit to quality service, discretion, and honesty
* Maintain a professional attitude, smile, and stay calm at all times
* Comply with ergonomic work standards, health \& safety rules, and hygiene regulations
* Follow departmental and company policies, procedures, and service standards
* Perform any other duties as assigned



Qualifications

* Minimum 3 years’ experience in food \& beverage service, particularly in banqueting and/or event management
* Minimum 1 year in a supervisory role
* Fluent in Portuguese and English
* Additional language is an asset
* Recognized diploma in F\&B service
* Experience in 4* or 5* hospitality is a plus
* Strong leadership skills
* Familiarity with POS system is a plus
* Knowledge of wine service and oenology
* Ability to manage large-scale events
* Excellent communication and organizational skills
* Strong problem-solving abilities
* Proven experience in team management (recognition, discipline, coaching)
* Highly responsible and reliable
* Ability to perform well under pressure in a fast-paced environment
* Team player with strong interpersonal skills
* Guest-oriented mindset, able to remain calm and courteous at all times



Additional Information

Our Values

Respect:

We value the needs, ideas, and individuality of others. We treat everyone with fairness and dignity.

Belonging:

We celebrate our differences. We support one another and always stand together.

Integrity:

We build trust through mutual respect and authenticity.

Empowerment:

We have the power to take initiative and anticipate moments that create unforgettable experiences.

Excellence:

We build genuine connections and cherish every opportunity to make those around us feel special.

Diversity and Inclusion

Committed to creating an inclusive environment where diverse talents thrive, we welcome candidates from all backgrounds to join our team.

Employee Benefits

Join our team and enjoy a range of exclusive colleague benefits, including complimentary upgrades, extended stays, discounted stays at Accor, Fairmont and Raffles properties, special discounts on dining and wellness services, and additional luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.