About the Company
We are an international organization operating in the health insurance and employee benefits sector, providing global health coverage and customer support solutions for expatriates, international organizations, NGOs, and multinational companies.
Our mission is to support insured members worldwide, ensuring reliable access to healthcare and a high standard of service in a multicultural environment.
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Your Role
As a Bilingual Health Claims Officer, you will play a key role in the support and follow-up of expatriate members, managing health insurance contracts and medical claims with accuracy, empathy, and professionalism.
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Key Responsibilities
- Handle inbound calls from expatriate members and beneficiaries
- Answer coverage and contract-related questions
- Manage health claims reimbursements and third-party payments to healthcare providers
- Update member rights and issue third-party payment cards
- Support members with administrative and medical procedures abroad
- Maintain accurate case follow-up in internal systems
- Coordinate with internal teams and healthcare partners to ensure a smooth customer journey
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Profile
- Fluent English & French required (additional languages are a strong asset)
- Customer service experience, ideally in a back-office or health insurance environment
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