About the Company
We are an international organization operating in the insurance and employee benefits sector, delivering health insurance and customer care solutions for employees, international companies, institutions, and NGOs worldwide.
Our teams work in a multicultural and fast-paced environment, where service excellence, empathy, and reliability are key to supporting members across borders.
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Your Role
As a Bilingual Customer Relationship Officer, you will support insured members throughout their coverage, ensuring a high-quality customer experience via phone, email, and live chat.
Key Responsibilities
- Respond to customer inquiries in English & Spanish
- Manage claims, reimbursements, prior authorizations, and coverage requests
- Issue insurance certificates
- Follow up on ongoing cases and coordinate with internal teams
- Ensure service quality and response time compliance
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Profile
- Fluent English & Spanish required (French is a plus)
- Customer-oriented, organized, and proactive
- Junior profiles welcome (less than 2 years’ experience)
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