About the Company
We are an international organization operating in the health insurance and employee benefits sector, supporting companies, institutions, and NGOs worldwide.
Our teams manage healthcare claims, provider payments, and insured member services in a highly structured, international, and service-driven environment.
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Your Role
As a Bilingual Third-Party Payment Officer, you will be responsible for the processing and settlement of healthcare expenses, ensuring compliance with contractual guarantees, deadlines, and agreements with healthcare providers.
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Key Responsibilities
- Process healthcare reimbursements: eligibility checks, contributions, tariffs, and contract compliance
- Record and update payment data in internal systems
- Manage bank rejections and external data integration
- Handle regularizations, overpayments, and specific cases
- Provide level 2 support to insured members and healthcare providers (phone & email)
- Follow up on complaints and coordinate complex cases with internal teams
- Ensure quality control and internal validation processes
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Profile
- Fluent French / English required (written & spoken)
- Strong analytical, organizational, and communication skills
- Customer-oriented and detail-focused
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