Farfetch is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with items from more than 50 countries and over 1,400 of the world’s best brands and charming boutiques from around the world. Farfetch opens a world of luxury for endless expressions of style, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.

OPERATIONS

The Operations team serves as the backbone of our marketplace, seamlessly managing the entire order journey. From creating online content and ensuring secure payments to order fulfillment and delivery, while providing comprehensive customer and partner care, this team is relentlessly focused on improving the customer experience every single day.

PORTO

Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.

THE ROLE

As a Business Analyst in the Landed Costs team, you will be at the heart of Farfetch’s global growth engine. You won't just track data; you will optimize the complex financial and operational ecosystem that allows a customer in Tokyo to seamlessly buy from a boutique in Paris. You will gain a deep understanding of cross-border trade, B2C logistics, and the unit economics of the world’s leading luxury platform.

WHAT YOU'LL DO

• Drive Profitability: Simulate impacts and propose creative solutions to optimize Order Contribution and landed cost accuracy.
• Own the Narrative: Define KPIs and build sophisticated dashboards (Looker/BigQuery) that translate complex data into actionable insights for global stakeholders.
• Product Innovation: Act as the data lead for Landed Cost Management tools, partnering with Tech teams to develop Machine Learning services and automation tools.
• Strategic Project Lead: Represent Logistics in cross-functional, end-to-end projects, ensuring data-driven decisions guide our international trade strategy.
• Global Liaison: Act as the bridge between internal operations and external partners, ensuring delivery performance and cost metrics are optimized worldwide.

WHO YOU ARE