Position Snapshot
Location: Lisbon, Portugal
Company: Nestlé Business Services
Full-time / Hybrid mode
Position Summary
The Consumer Engagement Services (CES) Expert will be responsible for the overall CES operational excellence, defining and providing best-in-class standards and expert recommendations to markets/Nestlé shared services centers (Nestlé Business Services), enhancing, and increasing the adoption and effective use of the Global CES solutions and services, markets and NBS center’s engagement and overall satisfaction.
This job is a unique opportunity for the right person who is looking to manage Consumer Engagement Services at a global scale.
A day in the life of...
- Act as a change and transformation agent to markets/NBS centers to elevate CES operations
- Propose and deliver an integrated evolution roadmap for markets/NBS centers to enhance and improve CES services and technology based on common and standard best practices
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