Position Snapshot
Location: Remote (Portugal)
Company: Nestlé Business Solutions (NBS)
100% remote: 5 days a week - Monday to Saturday - Rotative shifts (8h-17h or 12h-21h)
Languages: Fluent in English and French
About us
Nestlé Business Solutions (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.
We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.
If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!
At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.
A day in the life of...
- Respond to customers’ queries mainly through written channels of communication and phone in a timely and accurate way
- Identify customers’ needs, help them in the usage of specific features and introduce them to new functionalities & campaigns
- Maintain a good relationship with the customer through Social Media platforms, such as Facebook, Twitter, Instagram, etc.
- Treat serious and sensitive customer contacts ensuring the Nestlé procedures on Consumer Complaints Handling process
- Ensure follow up with the customers to make sure their issues are resolved and gather customers’ feedback
- Keep the internal databases updated regarding the consumers’ requests, complete a FAQ database and update the knowledge-based documents
- Redirect consumers’ questions to appropriate stakeholders in case of impossibility in providing an answer
- Report product malfunctions, share feature requests and effective workarounds with relevant stakeholders
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