Are you interested in a new challenge at Minor Hotels Europe & Americas?

The person who joins us will be part of our reservations department, coordinating a team of agents to manage the requests received through the different sales channels of our customers.

Functions:

• Continuous evaluation, through listening, monitoring, etc.

• Feedback Individual/group sessions with agents.

• Management - Coordination and continuous monitoring of the team of agents.

• Creation and monitoring of action plans to achieve objectives.

• Constant reporting to platform managers.

• Control of the sizing and balance of the workload.

• Resolution of doubts and incidents.

• Team management and motivation.

• Quality Management.

What are we looking for?

• We are looking for an experienced Call Center coordinator for a team of agents.

• Oriented towards objectives and results.

• Native/Bilingual Level of English

• Communication skills, persistence, ability to work in the face of challenges, initiative and decision making, with leadership capacity.

• Teamwork.

• Be a goal-driven, determined person being able to meet deadlines and work well under pressure.

• Have the ability to effectively multi-task and juggle multiple responsibilities at once.

• Organized and methodical person.

• Critical thinker and problem-solving skills essential

Offered

• Integration into a dynamic team, focused on excellent service.

• Remuneration according to the position.

• Continuing Training Plan to enhance professional development

• Access to the e learning training platform

• Commissions as a percentage of objectives.

• Possibility of functional, national and/or international mobility

• Incentives and Benefits Plan.

If you are the person we are looking for, send us your updated cv to hr.cropt@minor-hotels.com with the reference "CRO_Coordinator"

Job Types: Full-time, Permanent

Pay: 1,500.00€ - 1,800.00€ per month

Experience:

• team leader: 1 year (Required)

Language:

• English (Fluent) (Required)
• Portuguese (Native) (Required)

Work Location: In person