About the role.

The CRM Administrator plays a key role in supporting the sales team by ensuring efficient client allocation, maintaining data quality, and promoting correct CRM usage across the business. This role also involves reporting, compliance checks, and onboarding support through employee training.

Position: CRM Administrator

Location: Lisbon, Portugal

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Assign new clients to sales employees in a timely and accurate manner
• Maintain and clean CRM databases in line with company guidelines
• Monitor CRM usage to ensure employees follow processes and protocols correctly
• Train new employees on CRM systems and best practices
• Prepare regular performance and operational reports
• Provide support on additional operational tasks as required.

REQUIREMENTS:

• Native/fluent English(minimum C1)
• Comfortable working in a fast-paced, multicultural environment
• Strong attention to detail with the ability to manage multiple tasks effectively
• Previous experience in CRM administration or similar roles; experience in the Forex industry is an advantage.

OFFER:

• Opportunity to work in a dynamic and collaborative environment
• Exposure to cross-functional teams and business operations
• Career growth and development opportunities within CRM and operations.