Every moment counts. Especially those you live to the fullest. Welcome to Consort Group.

For over 30 years, Consort Group has been helping companies leverage their data and infrastructure. It is backed by two leaders, Consortis and Consortia, and places people and social responsibility at the heart of its values.

This is your future team

Established in 2021, Consort Portugal supports the strategic offshoring choices of our clients, particularly in Europe, and brings our expertise in infrastructure services to the Portuguese market. With a team of around 45 employees, our Service Center based in Porto is developing a dynamic nearshore business, offering the French and European markets an environment of excellence and high potential.

Customer Care

This is your mission

Are you passionate about delivering outstanding customer experiences and solving problems with impact? Then this position is for you.

As a Customer Care French Speaker, you will be responsible for managing customer requests and ensuring service excellence within our application support ecosystem.

Build side:

• Process and manage incoming requests (phone calls, emails, and other channels) from internal and external customers and partners
• Ensure compliance with quality standards, operational controls, security, and confidentiality procedures
• Contribute to continuous improvement initiatives within the support team
• Participate in sharing knowledge and promoting best practices across the team
• Proactively identify opportunities for process and organizational improvements
• Support the update and optimization of procedures and operational documentation
• Report malfunctions, anomalies, and incidents in a structured and timely manner

Run side:

• Guarantee high-quality customer interactions and continuously enhance customer satisfaction
• Manage complaints, questions, and problem resolution using structured methodologies
• Ensure adherence to professional secrecy and strict data confidentiality
• Monitor and follow up on incidents to ensure timely resolution
• Use management and decision-making tools to prioritize and resolve cases effectively
• Alert relevant stakeholders in case of recurring dissatisfaction or systemic issues
• Maintain accuracy and rigor in all customer communications and system updates

This is your background

You haveexperience in demanding customer service or application support environments. You enjoy helping customers, solving complex situations, and continuously improving processes. You are looking for an environment where your ideas matter and where collaboration and service excellence go hand in hand.

This is your career path.

You are motivated to grow within customer support and application services, gaining exposure to operational excellence, quality standards, and cross-functional collaboration. You aim to develop both your technical and interpersonal skills in an international and dynamic environment.

This is your expertise:

• Customer complaints and request management techniques