You are Russian speaker and you are a Social Media addict? We are recruiting Customer Delight for Social Media - Russian speaking to Lisbon in Portugal

Your working day :

• Provide support to small and medium-sized businesses (SMBs) to help them grow across multiple channels - chat, email and phone;
• Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;
• Provide pre and post-sales support for all self-service products;
• Provide product and tool support to enhance clients’ experience;
• Identify trends and solve problems facing multiple SMB clients;
• Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions.
• Provide vital product insights and feedback from customers to engineering.

What you need to know to have a chance of getting this job :

• Fluent in Russian & good English
• Great communication
• Aptitude for problem-solving
• Excellent communication skills: verbal, written, listening skills
• High school diploma or equivalent (mandatory)
• Valid work permit in Portugal

You will benefit :

• ✅ 12-month renewable contract
• ✅ Work in office in sunny Lisbon
• ✅ Initial training during 3 weeks
• ✅ Work schedule : Monday to Sunday between 7am to 10pm // 8h per day with 2 days off per week // Rotating shift & Days off
• ✅ Private Heathcare & Dentalcare from contract signature
• ✅ Stable work and career progression;
• ✅ Great activities

And for candidates abroad ..

• Airport Pick-up
• Flight refund after 9 month in the company
• Accommodation in a room in a flat shared with others employees

Starting date : May 4th, 2025

You can send your application directly via our website: https://worldtalentselection.com/jobs-customer-delight-for-social-media---russian-speaker.html

Job Type: Full-time

Ability to commute/relocate:

• Lisboa: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Language:

• English fluent B2 (Required)
• Russian fluent (Required)

License/Certification:

• Work Permit in Portugal (Required)

Work Location: In person