Customer Service Representative (Dutch Speaking)

AK Recruitment and Consulting • Lisboa

Tempo inteiro Outros Remoto
Descrição da Vaga
Are you a Dutch speaker looking for your next adventure? Portugal is one of Europe's most popular destinations for multilingual professionals, and we're hiring now. Our partners Concentrix and Teleperformance are looking for customer\-focused Dutch speakers to join their teams across Lisbon, Porto, and remotely within Portugal. With excellent salaries, daily meal allowances, accommodation support, and a warm climate year\-round, this is an opportunity worth taking seriously. **WHAT YOU'LL BE DOING** * Handle inbound customer contacts in Dutch via phone, email, and/or chat on behalf of major international brands * Support customers across a range of sectors depending on the project – including technology, insurance, medical devices, e\-commerce, and online advertising * Resolve queries efficiently and professionally, always putting the customer first * Accurately log all interactions and follow up on open cases to ensure full resolution * Work towards clear KPIs around quality, customer satisfaction, and productivity * Collaborate with a diverse, multilingual team in a supportive environment **WHAT WE'RE LOOKING FOR** * Fluent Dutch – spoken and written, C1 level or above (essential) * Good command of English for internal communication and training * A genuine customer\-first attitude with strong listening and communication skills * Comfortable working with computers and digital tools; CRM experience is a bonus * Previous customer service experience is valued but not required – full training is provided * EU work eligibility: international candidates are welcome and actively encouraged to apply **WHAT'S ON OFFER** * 14 monthly salaries per year – meaning two extra months of pay annually * Daily meal allowance of €7\.23 per working day * Performance bonuses on top of your base salary, with signing bonuses of up to €3,000 on select projects * Subsidised accommodation for candidates relocating from abroad (\~€280/month from your salary) * Airfare reimbursed after starting – so your move to Portugal is covered * A thriving expat community, year\-round sunshine, and one of Europe's most affordable and liveable cities * Real career progression within globally recognised companies Job Type: Full\-time Pay: 1,100\.00€ \- 1,650\.00€ per month Work Location: Hybrid remote in Lisboa
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