We are looking for talented people who share our interests and values. Do you focus
on the essentials and do what you promise? You are trying to make complicated
things simple and are unmistakably different in everything you say and do? And the
most important; Are you good at providing exceptional service every day?
Note: we can only hire candidates already based in Portugal. If you are not a European citizen, you must be eligible for full-time employment in the country and/or hold a valid NISS and NIF number. Please apply with your resume in English.
As a Customer Support Representative, you will:
- Provide top-notch telephone support to our customers in German.
- Assist both existing and potential customers with information and support related to our products and services.
- Manage customer requests, ensuring accurate updates in our systems (e.g., rate adjustments, plan changes, service activations, and address modifications).
- Identify opportunities for continuous improvement in customer service processes.
What We're Looking For:
- Fluency in German: You must be able to communicate effectively in German (minimum C1 level). Proficiency in English is a plus.
- Telecom Interest: A genuine interest in telecommunications products and services.
- Problem-Solving Skills: You enjoy troubleshooting and configuring a variety of technical systems and devices.
- Flexibility: Willingness to work flexible hours (Monday to Saturday, from 07:00 to 21:00).
- Personal Strengths: You are reliable, punctual, and customer-focused.
- Be available for regular commuting.
What We Offer:
- Comprehensive Paid Training.
- Attractive Bonuses: Achievable monthly and quarterly performance bonuses.
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