Position Snapshot
Location: Lisbon (Linda-a-Velha) or Braga
Company: Nestlé Business Services
Full-time/Hybrid model or 100% remote
Fluent in Dutch and English (C1 level required)
About Us
Nestlé Business Services (NBS) is at the core of the Nestlé Group. We provide services in Supply Chain, Finance, Human Resources, Digital and Social Media, CRM, and consumer service to connect Nestlé—and iconic brands like Nespresso—with millions of consumers worldwide.
We are looking for eager talents, team players, digitally skilled, with an entrepreneurial mindset who can thrive in a fast-paced, dynamic environment.
If this sounds like you and you’re looking for a company where you can truly add value—by supporting the Customer Relationship Center (CRC) of the premium brand Nespresso—then this is your chance to join Nestlé Business Services (NBS) and be part of the Nespresso experience.
At NBS, diversity and inclusion are core values. Do you have specific needs? You can count on us to adapt your role accordingly.
Position Summary
We are currently looking for a Customer Service Specialist for the Nespresso brand at Nestlé Business Services. This professional is responsible for all service relationship contacts with our customers.
A Day in the Life
- Maintain contact with customers via various communication channels, including phone, email, and chat, for both B2C and B2B clients.
- Welcome customers and effectively identify their needs to provide tailored solutions.
- Ensure high customer satisfaction with every interaction, creating a positive and lasting impression.
- Prioritize first-contact resolution to enhance the customer experience and streamline service delivery.
- Manage complaints effectively by handling customer complaints with empathy and efficiency, turning feedback into opportunities for service improvement.
- Advise customers and potential customers about our diverse product and service offerings to foster customer loyalty.
- Spark customer interest by presenting our full product range and its benefits.
What Makes You Successful?
- One to two years of experience in customer engagement services (required)
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