Position Snapshot

Location: Braga/Lisbon (Portugal)

Company: Nestlé Business Solutions (NBS)

Full-time/Hybrid Work: 2 days per week at the office (aligned with our current Policy)/100% remote

Languages: Fluent in English and in Dutch

About us

Nestlé Business Solutions (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.

If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!

At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.

Position Summary

We are currently looking for a Customer Service Specialist for the Nespresso brand at Nestlé Business Solutions (NBS) . This professional is responsible for all service relationship contacts with our customers.

A day in the life of...

• Maintain contact with customers via various communication channels, including phone, email, and chat, for both B2C and B2B clients.
• Welcome customers and effectively identify their needs to provide tailored solutions.
• Ensure high customer satisfaction with every interaction, creating a positive and lasting impression.
• Prioritize first-contact resolution to enhance the customer experience and streamline service delivery.
• Manage complaints effectively by handling customer complaints with empathy and efficiency, turning feedback into opportunities for service improvement.
• Advise customers and potential customers about our diverse product and service offerings to foster customer loyalty.
• Spark customer interest by presenting our full product range and its benefits.

What will make you successful

• One to two years of experience in customer engagement services (required).
• Proficiency in Microsoft Office (Outlook, PowerPoint, Excel, etc.).
• Fluent in Dutch and English (C1 level).
• Excellent interpersonal and communication skills.
• Ability to multitask effectively.
• Positive mindset with a strong eagerness to learn and a collaborative approach.
• Strong organizational and results-oriented skills to excel in a dynamic environment.
• Demonstrable work ethic and respectful behavior.

What we offer

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:

• Development of expertise in Nestlé’s Shared Solutions Business
• Immersion in a culturally diverse team
• Local and international exposure
• Flexible working environment
• Engagement and wellbeing activities
• Competitive salary and annual bonus according to your performance
• Meal allowance card
• Flex Benefits - at NBS you can choose what benefits are more suitable for you
• Make part of the Nestlé Club and get discount in several partners
• Free coffee (and good coffee) at the office