País/região: PT
Cidade: Lisboa
Plataforma de Negócio: Client Solutions
We are EDP, a global energy company present in around 29 markets with a particular emphasis on renewable energies. With more than 45 years of experience, we have been consolidating a relevant presence on the world energy scene based on the commitment to be all-green by 2030, leading the energy transition. With more than 13,000 employees around the world, we are committed to using our energy and heart to drive a better tomorrow.
EDP Comercial is looking to strengthen its team by hiring a Customer Service Specialist.
What you will do:
- Provide technical support and customer service within solar, energy storage, and electric mobility solutions
- Support field service operations and ensure high-quality technical assistance to customers and partners
- Monitor and support the solar installation process, ensuring compliance with technical and operational standards
- Collaborate with multidisciplinary teams (technical, operations, and customer service) to resolve complex issues
- Contribute to the creation, optimization, and standardization of processes and procedures
- Support backoffice and call center operations with technical expertise when required
- Structure and improve workflows to increase operational efficiency and service quality
- Ensure effective communication with stakeholders, providing clear and accurate information
- Support workforce planning activities using WFM tools when applicable
- Employment type: Full-Time
- Work site: Hybrid
What are we looking for:
- 3 to 5 years of relevant professional experience
- Strong electrical knowledge
- Solid experience in solar energy, storage systems, and electric mobility solutions
- Experience in field service or solar technical support environments
- Knowledge of the solar installation process and related technologies
- Familiarity with call center or backoffice environments is a plus
- Experience with workforce management (WFM) tools is valued
- Ability to work in multidisciplinary teams
- Strong communication and interpersonal skills
