About The Role
We are looking for a Customer Support Advisor to join the team. This is a temporary work from home position based in Portugal.
The ideal candidate will have a strong background in customer service and the ability to provide exceptional support through various communication channels. If you're passionate about technology and enjoy helping people, we'd love to hear from you!
Annual Gross Salary:15,250 euros (inclusive of 2 holiday allowances; Plus Nights Allowance).
Allowances: Internet allowance of 20 euros per month and meal allowance of 10.46 euros per day.
Schedule:Friday - Tuesday; 23:00 - 07:30.
What you'll be doing:
- Provide frontline Customer Support in English and Portuguese (preference: Brazilian Portuguese).
- You will be the first in line for Customer Support, offering a warm and understanding ear as the point of contact for our customers, helping with basic and advanced troubleshooting, serving customers via multiple channels.
- You will work in our support system, as well as other related internal systems, and ensure that all support queries are dealt with promptly, professionally, and in accordance withthe SLAs under our customer contracts.
- You'll provide exceptional support to resolve customer issues and requests swiftly.
- You will collaborate quickly and effectively with product,engineering and customer success to escalate problems and ensure relevant information is being passed on effectively and promptly.
- You will track and develop frequently asked questions with a view to improving our knowledge base and empowering our customers in order to reduce the number of support queries.
- Take a proactive approach in analyzing our processes, suggesting and implementing improvements to help our operations grow efficiently and effectively to provide world-class support.
Our recruitment process:
- 30 min Teams interview with the Recruitment Team.
- Language test if applicable to the role.
- 45 min Teams interview with the Hiring Team.
Your profile
About you:
- You are fluent in English and Brazilian Portuguese.
- You have previous experience in a technical support and/or Customer service role.
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