Customer Support & Operations Intern (Curricular Internship)

About ChefMaison

ChefMaison is a fast-growing startup marketplace that connects clients with chefs to create unique culinary experiences at home, on vacation, or at special events.

We are a fully digital, remote-first team of 7 (and growing), focused on delivering exceptional service through efficient, technology-driven operations.

Role Overview

We are looking for a highly motivated intern to support our daily customer and chef communication.

This is a hands-on curricular internship focused on customer support and daily operations in a fast-paced, digital-first startup.

It is ideal for someone who enjoys interacting with people, solving problems, and ensuring a smooth and high-quality customer experience.

Responsibilities

Customer & Chef Support

• Manage and respond to customer and chef inquiries via chat and email
• Provide fast, clear, and friendly communication
• Solve day-to-day issues and escalate when needed
• Ensure a high-quality customer experience at all times
• Track and log conversations for internal follow-up

Operations Support

• Assist with daily operational, administrative, and basic financial tasks
• Update internal records, reports, and spreadsheets
• Help ensure daily operational tasks are completed on schedule
• Monitor and respond to customer feedback via social media and direct channels
• Support process improvements when needed
• Research tools or competitors to provide insights for improvement

Chef Onboarding & Engagement

• Support onboarding of new chefs
• Follow up with chefs for missing information
• Help maintain updated and high-quality chef profiles
• Support basic communication with the chef community

Requirements

• Currently enrolled in a relevant degree (mandatory for curricular internship)
• Own computer and reliable internet connection
• Good written communication skills in English (required); Portuguese is a plus
• Previous experience in customer support or similar roles is a plus

Ideal Profile

• Proactive, curious, and eager to learn
• Strong ability to multitask and stay calm under pressure
• Detail-oriented, organized, and responsible
• Comfortable and confident in customer-facing communication (chat/email)
• Comfortable with technology and digital tools

Tools you’ll use

• Crisp (customer chat)
• Klaviyo (email marketing)
• ClickUp (task management & communication)
• Internal systems and APIs

Location

• Remote – Western Europe
• Preference for candidates based in Portugal (Porto area is a plus)

Working Hours

• Part-time: 25–30 hours per week
• Flexible schedule aligned with academic requirements, preferably during business hours

Tipo de oferta: Part-time

Horas esperadas: 30 por semana

Localização do trabalho: Remoto