We are looking for talented individuals who share our values and commitment to exceptional service. Do you focus on what truly matters and always keep your promises? Do you enjoy making complex things simple and standing out in everything you do? Most importantly: are you passionate about delivering outstanding service every single day?
Note: we can only hire candidates already based in Portugal. If you are not a European citizen, you must be eligible for full-time employment in the country and/or hold a valid NISS and NIF number. Please apply with your resume in English.
Your responsibilities:
- Provide high-quality phone support to our English-speaking customers.
- Assist both current and potential customers by providing information and support regarding our products and services.
- Manage customer requests in our systems (e.g., rate changes, plan updates, service activations, and address modifications).
- Identify and suggest improvements in customer service processes.
What we’re looking for:
- Fluency in English (minimum C1 level – required).
- Genuine interest in the telecommunications industry.
- Strong problem-solving skills and interest in working with various technical systems and devices.
- Flexibility to work shifts between Monday and Saturday, from 09:00 to 18:00.
- Reliable, punctual, and focused on providing great customer experiences.
- Willingness to commute regularly or relocate to the Porto area.
What we offer:
- Fully paid training program.
- Attractive monthly performance bonuses.
- Additional benefits: health insurance, transportation allowance, meal card/ticket, and more.
- Modern and welcoming office space.
- Job stability and long-term career development.
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