Atlean World is an HR SaaS Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets making the candidate's recruitment journey smoother and more enjoyable.

Your Next Job, Without Boundaries!

We are offering a fantastic opportunity in Lisbon, Portugal for a role as a Digital Marketing Customer Support Specialist, specifically seeking French speakers.

Why this role is great for your professional and personal development:

• Live in Lisbon and immerse yourself in a vibrant multicultural environment
• Collaborate with leading brands in the digital marketing space
• Accelerate your career growth within a supportive team

How your day-to-day would look like:

Provide B2B support to our valued advertisers. You'll be responsible for managing product troubleshooting and delivering exceptional customer support related to our advertising offerings.

Key Responsibilities:

• From day one, you'll play an integral role in proactively identifying initiatives to enhance our services and elevate the overall user experience
• Manage and resolve end-to-end product troubleshooting and customer support for our advertising products, handling inquiries via email and chat channels
• Take ownership of query resolution by collaborating with our internal Product Operations and Engineering teams to address all types of general, technical, or product-related questions
• Enhance overall Customer Satisfaction metrics by ensuring high-quality service throughout the case journey, providing regular updates at every touchpoint
• Maintain strict adherence to service levels across all channels to achieve Best in Class productivity and significantly reduce resolution times for our end customers
• Collaborate with in-house technical specialists to educate advertisers on product features and common issues they may encounter

Requirements

What do you need to be successful at this job?

• Language Maestro: Fluent in French, strong English skills
• Digital Enthusiast: Knowledge of digital marketing concepts
• Experience on paid campaign management is mandatory
• Have a degree in Marketing or related field
• Have experience in Digital Marketing
• Have experience in a Contact Centre, Service program for any Advertising Tech company
• Are fluent with any social media products usage and basic understanding of digital advertising
• Have a strong customer service-oriented skill
• Can work as a team member, as well as independently

Benefits