Sou uma empresa: Meliá Hotels International

ME Lisbon is a luxury hotel located in the heart of Lisbon, known for its modern design and excellent service. It offers a unique experience for both business and leisure travelers.

Your mission: Responsible for assisting guests upon arrival, during their stay, and at departure, while upholding the brand's service standards.

What You Will Do

• Ensure that guests receive a welcome and farewell according to brand standards.
• Assist guests by opening and closing car doors, hotel doors, and elevators.
• Help guests secure taxi service.
• Ensure the hotel entrance is staffed at all times.
• Provide guests with information on points of interest, nearby areas, hotel services, and exits.
• Keep the hotel entrance and lobby clean and organized.
• Ensure that guests receive all information about hotel services and amenities upon check-in.
• Stay informed about daily events, groups, VIPs, etc.
• Maintain constant communication with the front desk.
• Respond to any guest complaints or concerns.

What We Are Looking For

• Minimum 1 year of experience in the role.
• High level of Portuguese and advanced English
• Hospitality degree.
• Quality and customer service oriented.

Requisitos :