Work with amazing brands and enjoy Lisbon. Our client is seeking for professional and ambitious personnel to work in Portugal.

Responsibilities:

• Providing a reassuring, warm and customer-friendly service for the company's clients in Dutch;
• The agents will handle inbound and outbound calls for customer support and collection efforts, using voice and written channels for the company's customers.
• • Payment negotiation
• • Assisting with funding of account
• • Research and resolve collections-related inquiries via phone.
• • Education of history of account and product
• • Explaining the company's protections policy (only for products with protections)
• • Advising customer how to manage funding transactions
• • Supporting and tagging vulnerable customers
• • Insolvency support
• • Securing a commitment / promise to pay from the customer as a subsequent date
• • Taking action on an account
• • Arranging a call-back at a later time or date, when more convenient for the customer
• • Forwarding/transferring customer to an alternate team, such as Customer Service
• • Updating the company' systems with basic notes regarding call outcome, for reference or for use by other teams
• C1/C2 level language skill
• Ability to work independently and/or in a team
• Problem solving-skills
• Good communications skills (both verbal and written)
• Positive attitude
• Ambitious
• English B2

Benefits:

• Competitive salary
• Meal allowance
• Initial employment contract with a duration of 12 months;
• Subsequent extension of 1 more contract for 12 months;
• Permanent contract after 2 years;
• Private health insurance after contract signature
• Relocation Package (Internationals only)

Work Permit is required for NON-EU candidates

To apply, please send your CV including your full name, phone number, and personal email address

When you apply for this vacancy, you are giving your GDPR consent to Real Recruitment Solutions. We might share your CV details directly with our client for the purpose of recruitment.

Tipo de oferta: Integral/Full-time

Pagamento: 1 000,00€ - 1 400,00€ por mês

Benefícios:

• Formação Linguística Fornecida

Localização do trabalho: Remoto