*This role follows a hybrid model — day shifts are office-based in Lisbon, while night shifts are performed remotely.*

As a Customer Support Representative, you will be a key contributor to the customer journey for a rapidly expanding fintech and crypto trading platform. You will handle real‑time interactions through live chat and email, ensuring smooth operations and consistently high service standards.

You will join a fast‑paced, quality‑driven team that values accuracy, ownership, and a proactive mindset. Your work will directly influence customer satisfaction, issue resolution, and the overall reliability of the platform for users worldwide.

Conectys is a global BPO organization with over 3000 employees across 11 locations, delivering multilingual support for industries such as Gaming, Entertainment, Consumer Electronics, and Healthcare. We believe in collaboration, continuous improvement, and making our clients’ goals our own.

Key Responsibilities

* Deliver customer support via live chat and email,ensuring a professional and positive experience.
* Maintain an in‑depth understanding of the platform, its features, and market context to provide accurate assistance.
* Handle, track, and resolve customer inquiries and complaints efficiently.
* Detect and escalate operational issues, inconsistencies, or risks to the appropriate teams.
* Collect user feedback and contribute to service optimization initiatives.

What You Bring

* Dutch at a minimum C1 level (written and spoken).
* English at B2/C1 level.
* Previous experience in a customer service or contact center environment (live chat/email preferred).
* 2\+ years of relevant experience is a strong advantage.
* Background in fintech, financial services, or crypto trading is a plus.
* High attention to detail and confidence working with numerical data.
* Strong communication skills and a customer‑oriented mindset.
* Availability for rotating 24/7 shifts, including weekends and public holidays.

Sounds good? Find out what you can get:

* Innovative Environment: Work in a fast-paced fintech setting where improvement, learning, and initiative are encouraged.
* Career Development: Build valuable expertise in fintech and crypto trading with opportunities for long-term growth.
* Global Exposure: Support an international client base and collaborate with diverse teams.
* Competitive Package: Attractive compensation and benefits aligned with your experience and shift flexibility.
* Attractive location: Work from our modern, stylish office in the city center of Lisbon.
* Fresh start: A new project where your contributions are noticed.
* Developed Learning \& Development program to support your growth.

We take pride in our commitment to diversity and inclusion, believing it strengthens our teams and enriches our workplace. We ensure fair and equal treatment for all employees, regardless of race, gender, religion, sexual orientation, age, disability, or background.

Job Type: Full-time

Pay: 1,200\.00€ - 2,000\.00€ per month

Ability to commute/relocate:

* Lisboa: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

* What are your monthly financial expectations [EUR/gross]?
* When are you available to start?

Experience:

* Customer Support/Service: 1 year (Preferred)

Language:

* English (Required)
* Danish (Required)

Work Location: Hybrid remote in Lisboa