Oeiras, Portugal \| Full time \| Hybrid \| R1539585

Job Overview

Drive AI enablement across IQVIA by helping teams adopt AI safely, compliantly, and effectively. You will translate business needs into practical guidance, training, and repeatable ways of working—improving AI literacy, accelerating value delivery, and ensuring privacy, security, and responsible AI controls are embedded from day one.Key Responsibilities* Build practical assets (playbooks, templates, prompt guidance, processes) that make safe AI use repeatable.

• Work with key stakeholder to put agent certification in place, allowing IQVIA-built agents to be used internally across teams
• Support internal use-case discovery and prioritisation; help teams shape problem statements, feasibility, risk assessment, success measures, and delivery plans.
• Drive and support piloting new AI tools, ensuring we have a robust process in place which provides transparency for stakeholders
• Define adoption and value metrics; track outcomes (e.g., cycle-time reduction, quality improvements, cost-to-serve, compliance adherence) and report progress and risks to senior stakeholders.
• Run training and community engagement sessions as required to enable business users to adopt AI tools
• Manage communications and engagement for AI initiatives: updates, success stories, and change messaging that supports sustained adoption.
• Stay current on enterprise AI capabilities and vendor roadmaps; assess impact and communicate recommendations in plain language.

Skills & Experience* Facilitation and change management for mixed technical/non-technical audiences.

• Strong organisation and project management skills
• Clear written communication and an outcomes mindset (adoption metrics and benefits tracking).
• Design and deliver effective training and adoption interventions (learning journeys, workshops, coaching, office hours) for diverse audiences.
• Strong written communication and documentation skills; able to produce clear, usable standards, playbooks, and decision guidance.
• Analytical approach to defining and tracking adoption and value (KPIs, benefits cases, and simple reporting).
• Working knowledge of GenAI concepts, risks, and mitigations (evaluation, data leakage, bias, human oversight).

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes. Likewise, as part of this culture, IQVIA is committed to ensuring effective equality between women and men, integrating it as a strategic principle in its corporate and human resources policies.