Let’s make tomorrow different today.

At Siemens, we're not just building technology; we're building a better future. Our Global Business Services (GBS) organization is at the heart of our operations, driving efficiency and innovation across the globe. We believe in the power of continuous improvement to transform our processes, delight our customers, and empower our people. That's where you come in!

The Service Manager – Enterprise Service Management (ESM) supports the global rollout of Enterprise Service Management within GBS. The role acts as a key interface between business and technical teams, ensuring that ESM processes, tools, and excellence practices are implemented consistently, pragmatically, and with measurable impact.

The Service Manager plays a central role in translating complex corporate initiatives into actionable service management practices, strengthening demand and change management, and embedding continuous improvement across services.

What you’ll do:

Enterprise Service Management Rollout

• Support the end‑to‑end implementation of a complex, global ESM program across GBS services.
• Actively contribute to the rollout of standardized service management processes aligned with ITIL and ESM principles.
• Ensure consistent application of demand, change, incident, problem, and knowledge management processes across services.

Interface Between Business and Technology

• Serve as the operational bridge between business stakeholders, service owners, and technical/platform teams (e.g. ServiceNow).
• Translate business requirements into service management processes and tool configurations.
• Facilitate alignment between service strategy, operational execution, and platform capabilities.

Demand & Change Management

• Support the establishment and optimization of structured demand management processes.
• Enable transparent prioritization, intake, and governance of service demand.
• Support effective change management, ensuring stability while enabling continuous evolution of services.

Operational Support & Reporting

• Support service reporting and KPI tracking to enable transparency and management steering.
• Contribute to status reporting, decision preparation, and communication towards senior stakeholders.
• Actively support governance forums and service reviews where applicable.

What you’ll bring:

We’re looking for someone with a blend of technical expertise, practical experience, and a collaborative spirit.

• 5+ years of proven experience in Service Management, IT Service Management, or Operational Excellence roles.
• Solid practical knowledge of ITIL‑based service management frameworks and processes.
• Proven experience supporting or implementing complex, cross-functional corporate initiatives.