About the Role
We're looking for a highly motivated, analytical and relationship-driven Enterprise & Strategic Account Manager to help grow and retain a select portfolio of strategic restaurant partners with national coverage. You'll be at the center of helping our most sophisticated partners thrive on the Uber Eats platform - driving strategic conversations, identifying growth opportunities, and improving operational health. This is a client-facing, individual contributor role where impact, autonomy, and customer success converge.
What the Candidate Will Need / Bonus Points
- What the Candidate Will Do -
- Own a high-value book of business: Manage a small portfolio of ultra-high value accounts, focusing on business strategy, revenue and profitability growth, operational health and client satisfaction.
- Drive growth through consultative strategy: develop Joint Business Plans and support product adoption and location expansion.
- Champion client success and health: Monitor operational metrics like defect rate, order reject rate, and ad spend efficiency. Take direct action to improve partner performance and experience.
- Be the go-to expert for your partners: Serve as the trusted advisor-resolving conflicts, providing platform insights, and guiding partners toward business excellence.
- Collaborate cross-functionally: Work with internal stakeholders like CSMs, Specialists, and Product teams to deliver holistic support and tailored solutions.
- Turn feedback into action: Synthesize partner insights into recommendations that influence Uber's product and commercial roadmap.
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