**Who are we?** =============== At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries. **Join Us and Make an Impact** Step into a role where your expertise truly matters. As an **Expert Support Consultant** , you’ll be at the heart of our Universal Banking team, supporting major retail banking clients and ensuring the stability of business\-critical systems used every day by millions of end\-users. If you enjoy solving complex problems, working directly with customers, and influencing real outcomes, this is your opportunity to shine. **What You’ll Do** * Serve as a **subject matter expert** for our Universal Banking platform. * Investigate and resolve complex production issues by analysing logs, simulating scenarios, and validating solutions in local environments. * Collaborate closely with Development and Product teams, providing clear analysis and contributing to solution approaches, test planning, and code reviews. * Build strong relationships with clients, ensuring clear communication, expectations management, and high quality service delivery. * Maintain and improve existing modules while supporting continuous enhancements. * Work flexibly to support customer needs, including occasional shifts and travel. **What You Bring** * Functional expertise in banking, ideally in **retail banking** or **payments** . * Experience with **WebSphere, WebLogic, or JBOSS** application servers. * Knowledge of relational databases such as **Oracle, DB2, or MSSQL** . * Familiarity with **Core Java** concepts (primarily for analysis and review). * Working knowledge of **UNIX commands** and basic scripting for investigations. * Excellent written and verbal communication skills, with the ability to simplify complex topics for different audiences. * Strong analytical thinking and a customer\-focused mindset. **Nice to Have** * Background in IT, Computer Science, or similar technical fields. * Experience supporting financial services platforms or production environments. * Comfort working across global, cross\-functional teams. **Why You’ll Love Working Here** * Work directly with high\-profile banking clients on meaningful, challenging issues. * Grow your functional and technical expertise within a global organisation. * Be part of a collaborative team where your ideas and insights are valued. * Enjoy hybrid working, flexibility, and strong opportunities for career development. **Ready to Make a Difference?** If you’re driven by problem\-solving, customer satisfaction, and continuous learning, we’d love to meet you. **Apply today and join a team where your expertise drives impact.** We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold: · **Flexibility:** Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave. · **Well\-being:** Access Confidential one\-on\-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive \- Inside and Outside of work. · Medical, life \& disability insurance, retirement plan, lifestyle and other benefits\* · **Sustainability:** Benefit from paid time off for volunteering and donation matching. · **DEI:** Participate in multiple DE\&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra). · **Career Development:** Access online learning and accredited courses through our Skills \& Career Navigator tool. · **Recognition** : Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best. * Specific benefits may vary by location. At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves. Be unique, be exceptional, and help us make a difference at Finastra!