About Us
We're Neptune Commune, a hospitality group obsessed with the small details that guests don't always see but always feel. Our mission is to create a super warm and welcoming atmosphere where guests can enjoy beautiful, delicious food and leave feeling genuinely cared for.
Behind every smooth service is someone who owns the floor — making sure the team delivers, the bar runs right, and every guest leaves happy. That's the role of our Team Leader.
About the Role
As Team Leader you're the Service & Bar Leader at your location. You run the floor independently, keep the team sharp, and make sure every shift reflects the level of care Neptune is known for. This role suits someone who leads by example, stays calm under pressure, and genuinely cares about the details that shape a guest's experience.
What you will be doing?
Service & Guest Experience
- Own the quality of service delivery — from greeting to goodbye
- Train the team on Neptune service standards and ensure they follow them consistently
- Handle guest complaints on the spot with care and good judgment
- Monitor cleanliness and atmosphere in the dining area, bar, and bathrooms throughout every shift
Team Management
- Create schedules for the service and bar team within labor cost guidelines
- Train new staff on service standards, menu knowledge, POS, and Neptune values
- Delegate tasks, position the team on the floor, and adapt in real time to keep service flowing
- Identify underperformers early, give feedback, and escalate when needed
- Find immediate replacements when someone calls in sick or doesn't show
Bar Operations & Inventory
- Manage and conduct inventory counts
- Verify deliveries, collect invoices
- Ensure till closing is 100% correct and reconciled every shift
Menu Knowledge & Upselling
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