Front Line Manager - Insurance - P&C Claims

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description -

Insurance_Team Leader Claims Administrator_ English_Hybrid Lisbon!

Responsibilities

• Prepare pre- and post-month-end performance reports.
• Maintain and develop agent scorecards to assess credit risk.
• Analyze broker financial accounts regularly record data and manage payments within budget.
• Develop and execute settlement strategies for complex credit control issues.
• Negotiate complex credit control matters effectively.
• Lead credit control projects with a focus on successful delivery.
• Conduct file audits of team members to ensure adherence to technical and process standards.
• Manage relationships with key stakeholders ensuring transparent communication.
• Oversee daily team performance prioritize workloads and ensure team accountability for defined goals.
• Recruit train and coach team members supporting their personal development and career planning while recognizing good performance.
• Deliver monitor maintain and improve the team's key performance indicators (KPIs) and service level agreements (SLAs).

Qualifications we seek in you!

Minimum Qualifications

• Graduate or possess a professional qualification in a finance-related discipline.
• Proficient in written and spoken English.
• Excellent communication skills with the confidence to build relationships at all levels and clarify requirements.
• Highly self-motivated with a hands-on approach to driving solutions for the team especially as it is being created from scratch.
• Strong attention to detail in producing high-quality output under pressure.
• Good analytical skills for complex data analysis and effective decision-making in business or technical issues.
• Personal drive to achieve personal goals and motivate others to achieve team goals.
• Good leadership skills with experience in team and conflict management.

Qualifications -

Bachelors - Actuarial Science, Bachelors - Economics, Bachelors - Finance, Bachelors - Risk Management and Insurance, Masters - Statistics

Certifications -