If you are passionate about hospitality and looking for a rewarding career in a vibrant and stylish environment, then Avani is the place for you. Join a talented and motivated team who share a common vision of delivering amazing experiences to our guests.

As an Avani team member, you will have the opportunity to work in some of the world's most exciting destinations, from Europe to Asia, from Africa to Australia. Join Avani and discover the balance between coolness and kindness, between design and function, and between service and privacy that makes Avani Hotels the perfect choice for both modern travellers and youthful talent.

What will be your mission?
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As Front Office Manager you are in charge of managing front office functions and supervising staff on a daily basis. This role involves striving to continually improve guest and team member satisfaction and maximize the financial performance of the department.

What will you do?
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• Provide an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
• Meet guests and customers when they arrive and ensure they are settled in their rooms.
• Maintain professional, open and honest communication to assist guests and make accurate bookings.
• Guide & support the team in providing outstanding guest welcoming and experiences.
• Ensure that all daily tasks are completed accurately and in a timely manner.
• Resolve & respond to guest complaints in a timely and professional manner.
• Maintain accurate guest accounts and assist with daily reporting.
• Effectively manage team roster to meet budgets.
• Support Hotel Manager with recruitment.

What are we looking for?
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• Minimum 2 years of experience at a supervisor level within a Hotel environment
• Exceptional people management skills, with the ability to lead and motivate a diverse team.
• Excellent written and verbal communication skills in English.
• Exceptional customer service skills and an unwavering positive attitude.
• Understanding of Trust accounting.
• A passion for delivering exceptional, pro-active customer service.
• Availability to work a variety of shifts, including weekends and public holidays if required.

Why choose us?
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At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
• Additional Day Off to Celebrate Your Birthday.
• Credits awarded based on years of service to convert stays or meals at Minor Group hotels, resorts, and restaurants, both nationally and internationally.
• Health Insurance.
• Home Medical Assistance.
• Participation in various internal initiatives and social and environmental responsibility projects.
• Agreements with local partners - access to employee discounts.
• Other benefits.

Are you looking for a new challenge? Apply now!

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.