General Manager

Empresa não especificada • Lisboa

Tempo inteiro Outros
Descrição da Vaga
We’re Hiring: General Manager We’re looking for an experienced, hands\-on, and highly organized General Manager to lead daily operations and bring a refined hospitality vision to life. As General Manager, you will oversee all aspects of the venue’s performance — from service quality and team leadership to financial control and brand standards — ensuring smooth operations and a consistently elevated experience for every guest. What You’ll Do As the General Manager, you’ll be responsible for the overall success of the operation. You will lead a small, focused team, set the tone for service and professionalism, and ensure that daily operations align with the project’s standards, values, and business goals. Your Main Responsibilities Operations \& Guest Experience * Oversee day\-to\-day operations to ensure smooth, efficient, and high\-quality service. * Maintain a strong presence on the floor, engaging with guests and ensuring an exceptional experience. * Uphold service standards, presentation, and hospitality guidelines at all times. * Handle guest feedback professionally, resolving issues promptly and effectively. Team Leadership \& Management * Lead, motivate, and supervise the team, fostering a positive and professional work environment. * Coordinate schedules, shifts, and daily responsibilities to ensure proper coverage. * Conduct training and ongoing coaching to maintain service excellence. * Set clear expectations and lead by example in attitude, work ethic, and professionalism. Financial \& Administrative Management * Oversee daily cash handling, POS reports, and end\-of\-day procedures. * Monitor costs, sales performance, and operational efficiency. * Support budgeting, forecasting, and basic financial reporting. * Ensure compliance with internal procedures and financial controls. Inventory \& Supplier Coordination * Oversee inventory management, ordering, and stock control. * Monitor usage patterns and minimize waste across food and beverage operations. * Coordinate with suppliers and ensure timely ordering and deliveries. * Ensure all equipment is maintained and operational, reporting issues when needed. Health, Safety \& Compliance * Ensure full compliance with hygiene, food safety, and HACCP standards. * Maintain a clean, safe, and organized environment for both guests and staff. * Ensure all operational practices meet local regulations and company policies. Communication \& Reporting * Act as the main point of contact between ownership and the operational team. * Provide regular updates on performance, challenges, and opportunities. * Participate in planning and contribute ideas to improve service, efficiency, and profitability. What We’re Looking For * Proven experience as a General Manager or senior management role in hospitality. * Strong leadership skills with a hands\-on, solutions\-oriented mindset. * Solid understanding of food \& beverage operations. * Financial awareness and experience managing costs, sales, and reports. * Confident using POS systems and basic operational software. * Excellent communication, organization, and problem\-solving skills. * Professional, guest\-focused attitude with high attention to detail. Tipo de oferta: Integral/Full\-time Pagamento: 1 500,00€ \- 2 000,00€ por mês Localização do trabalho: Presencial
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