Overview:
About Usaparto is the PBSA and flex living operator of Hines. Headquartered in the UK, it manages over 7,000 beds across Europe, with a projected growth of an additional 8,000 beds over the next three years. Specifically within the Iberian Peninsula, aparto currently manages 1,616 beds in Barcelona and plans to open 1,600 new beds across Valencia, Madrid and Porto in 2027/2028. aparto focuses on creating and delivering the best possible experience, providing safe and fun places to live and work.
Responsibilities:

The asset's General Manager will be responsible for overseeing all daily operations to ensure a safe, welcoming, and efficient environment for residents.

This role requires strong management skills, excellent decision-making abilities, and a customer-oriented approach. The General Manager is responsible for coordinating all essential functions to offer first-class service to our clients and residents. This includes managing both internal departments and external service providers within the student housing.

Additionally, they will actively participate alongside the sales team in marketing and commercializing the property.

aparto offers a warm, welcoming, fun, and exciting place to live. Therefore, we are looking for a dynamic, versatile individual with skills in managing people, teams, clients, and suppliers.* Develop the annual Business Plan in collaboration with Operations and Sales management. Monitor the plan through weekly forecasts.

• Manage contract negotiations with suppliers and partners.
• Actively participate in the commercialization of residence services for both B2B and B2C clients via various sales platforms.
• Implement strategies to increase operational efficiency and reduce costs where possible.
• Review and analyze monthly reporting with the finance team for reporting to ownership.
• Manage teams, training, and job satisfaction alongside Operations Management.
• Coordinate and follow up on the Annual Occupational Risk Prevention Plan.
• Work on continuous quality improvement through analysis and execution of action plans.
• Oversee daily operations: check-in, check-out, cleaning, incidents, maintenance, etc.
• Maintain operational contact with B2B clients and follow up on agreements during their stay.
• Coordinate and support events held at the establishment.
• Comply with ESG policies and manage/supervise sustainability certifications.