About Us
The Ando Living Group is an innovative group composed of three market-leading brands. Ando Living is our premium hospitality brand offering a curated collection of lifestyle serviced apartments designed for the modern traveller seeking soulful living in the vibrant neighbourhoods of Lisboa, Porto and Istanbul. Our Houses blend high-end aesthetics with local artistry and traditions. The Clubhouses are the heartbeat of our community, where guests enjoy a luxury residence with full access to top-tier amenities in a premium service ecosystem.

With the grand debut of our first Clubhouse in 2026, we are assembling an elite team. If you want to be part of this project and help shape the future of urban hospitality, now is the time to join us!

We are looking for a dynamic Guest Experience Agent - Tournant to ensure seamless operations across day and night shifts, delivering a consistent and premium guest experience, starting in August.
In this role, you will welcome and assist guests throughout their stay while supporting operational continuity, including end-of-day procedures, acting as a key point of contact and upholding the standards of Ando Living.

Key Responsibilities

• Welcome and assist guests throughout their stay, including check-in and check-out, ensuring a warm, personalized, and consistent service experience.
• Manage reservations, guest requests, complaints, and special requirements with professionalism and care.
• Anticipate guest needs and act as a local host, recommending relevant experiences and services.
• Operate across day and night shifts, ensuring service continuity and autonomy.
• Perform end-of-day closing procedures and night audit tasks, including reviewing reservations, billing, and financial transactions, while efficiently managing late check-ins.
• Ensure common areas meet brand standards and maintain strong communication with internal teams.
• Contribute to continuous improvement of processes and uphold premium service standards.

What We’re Looking For

• Previous experience in hospitality, serviced apartments, or lifestyle hospitality environments.
• Strong customer orientation and a genuine passion for creating memorable guest experiences.
• High attention to detail and ability to work independently.
• Ability to multitask and manage time efficiently in a dynamic environment.
• Professional presentation and a positive, proactive attitude.
• Excellent written and verbal communication skills.
• Fluency in English and Portuguese.