Head Waiter
Vida Plena is an innovative hospitality group founded in Lisbon in 2018, dedicated to making our guests and team feel truly at home. We pride ourselves on delivering warm, blissful experiences, fostering a diverse and inclusive atmosphere, serving top-quality fresh food, and providing exceptional service.
Our foundation is built on passion, respect, kindness, ambition, and modernity, alongside a commitment to joy, positive energy, and a laid-back approach to enjoying life's best moments. At Vida Plena, we embrace the true essence of hospitality while adhering to our core values, creating a fun, respectful, and loving environment for all.
The Role
As a Head Waiter, you lead by example — guiding the service team to deliver consistent, high-quality experiences that reflect the warmth and precision of Vida Plena hospitality. You ensure every guest feels seen, every table runs smoothly, and every service moment unfolds with care and confidence.
Your Key Responsibilities
- Supervise waitstaff, resolve guest issues, and coordinate service timing to optimize flow.
- Oversee the timing of reservations to ensure a smooth flow of guests, coordinating and managing orders delivered to tables, ensuring accuracy and timeliness.
- Keep track of the needs of each table, ensuring service is handled efficiently and to high standards.
- Upsell food and beverage items by encouraging staff to recommend premium options and suggesting additional dishes or drinks to guests.
- Handle conflicts (customers and staff) promptly and professionally to maintain a positive atmosphere.
- Control the break times of bar staff to ensure proper coverage and service efficiency during peak times.
- Assist with candidate trials, assessing performance and fit for the team.
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