**About the company** Ultrapolymers belongs to the Belgian group Ravago, a family\-owned company that operates worldwide in the plastics industry with 10,000 employees across 325 locations. The Ultrapolymers Group was founded in October 2002 as a distribution partner across Europe for leading polymer manufacturers and has since become one of the largest plastic distributors in Europe, with nearly 300 employees across the continent. As part of Ravago, sustainability is at the core of our actions, supported by many years of innovative developments. Our four corporate values \- Human Focus, Professionalism, Entrepreneurship, and Humility \- form the foundation of our actions. We are passionate about fostering the personal development of our employees. **Purpose of the role** The Inside Sales Representative's primary objective is to foster and maintain strong business relationships with existing and potential customers on the phone. This involves identifying new leads, understanding customer requirements, negotiating sales, providing post\-sales support, and nurturing opportunities for growth within the market. This desk based role is an integral part of the sales team, working to achieve daily activity targets and meet weekly or monthly sales quotas while delivering exceptional customer service. **Responsibilities** * Provide high quality customer service by ensuring fulfilment, promptly addressing customer inquiries, resolving or escalating complaints, and providing ongoing support to ensure high level customer satisfaction. * Makes appropriate sales proactive calls to allocated customers (including delinquents). Act as a first point of contact for customer queries. * Identify the products or services that best meet the customer's needs, present an appealing reasoning to the customer until successfully closing the deal and follow\-up on the sales. * Set clear objectives for each proactive customer interaction and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation. * Identify potential customers by obtaining information, referrals, and recommendations from existing customers. * Uses commercial tools and systems for routine tasks independently such as entering customer data, Ensure the quality of the data and troubleshoot issues when needed to enable effective customer retention and business development activities. * Proactively ensures own understanding of product features and benefits, follow instructions to use the product and answer simple questions. **What we expect** * Minimum 3 years of experience as inside sales or a similar client‑facing role * Proven ability to conduct proactive sales calls, identify customer needs, and close deals * Strong communication skills in Portuguese and English * Experience using CRM or commercial tools (Salesforce or similar) and confidence in maintaining accurate customer data * Ability to resolve customer issues independently and escalate when needed * Curiosity and willingness to continuously learn product features and translate them into customer value Ready to grow your career? Apply today and take the next step with us!