Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Insurance_ Insurance_ Expert Credit Controller_Domain Trainee_French_Remote EMEA!

Responsibilities

* Print, process, and dispatch standard letters and emails as needed.
* Enter data accurately and efficiently, ensuring quality checks on cash receipts according to standards; support data cleansing and mass change processing projects.
* Deliver exceptional service standards and key performance indicators (KPIs), maintaining updated data.
* Liaise with internal and external parties to resolve queries within processing deadlines.
* Participate in continuous improvement or change project work and processes.
* Undertake ad hoc reports and projects to enhance credit control services, improving, standardizing, and automating processes where possible.
* Manage the direct debt process, reconcile differences on client and broker accounts, disburse cash received, recover overdue debts, and manage a small brokers portfolio.
* Distribute monthly statements and correspondence of overdue accounts to clients, resolving questions promptly.
* Resolve queries from underwriters and brokers via email, letter, and phone.
* Reconcile bank transactions with the finance department.
* Support new staff training and participate in new task transitions.
* Apply procedures based on brokerage schemes, products, or exceptions, including recovery by mail, email, phone, or fax; negotiation of payment terms; notice insured; management of notice impact; constitution of debt issue for collection company subcontractor or judicial officers; handling customer complaints and complex system issues like electronic data interchange (EDI) and user acceptance testing (UAT).
* Collect premiums and manage a portfolio of brokers and partners according to stimulus patterns related to contracts or intermediaries.
* Ensure recovery charges lower outstanding portfolios while maintaining business relationships and high-quality service to partners.
* Analyse aging reports and own portfolio.
* Responsible for premium collections, commission payments, refunds, and other overpayments.
* Input regulations into the computer system: handle unpaid items, manage each step of the procedure, and clear outstanding financial movements.
* Find proactive approaches to meet regulatory, tax, corporate, and compliance requirements when applicable.
* Maintain and update process documentation and task logs.

Qualifications we seek in you!

Minimum Qualifications

* Baccalaureate qualification required.
* Proficient in written and spoken English; proficiency in another language is advantageous.
* Strong telephone manners with good interpersonal skills for teamwork.
* Curious, eager to learn, and willing to challenge conventions.
* Excellent accuracy and attention to detail produce high-quality output under pressure.
* Ability to organize, prioritize, and plan workload to meet deadlines.
* Demonstrated personal integrity by fulfilling commitments.
* Personable with the ability to build rapport and relationships within and outside the company.
* Strong customer focus.
* Results-driven with energy and determination to succeed in a fast-paced environment where response pace and quality are critical.
* Experience in commercial negotiations is advisable; patient yet professionally firm in recovering debts.

Why join Genpact?

* Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
* Make an impact – Drive change for global enterprises and solve business challenges that matter
* Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
* Work with the best – Join 140,000\+ bold thinkers and problem-solvers who push boundaries every day
* Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobDomain Trainee

Primary LocationPortugal-Lisbon

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingApr 7, 2026, 5:02:58 PM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time