Job type

• Full-time position (40 hours per week, 8 hours per day, 5 days a week)
• Entry-level role (no previous experience required)
• Full training provided before starting

About the project

You will work on a project for a major global social media platform, supporting its advertising services and user experience.

Company

You will join a large international outsourcing company specializing in customer and technical support.
It is one of the fastest-growing companies in Europe, offering a multicultural work environment and career development opportunities.

Requirements

• Fluent in Italian (minimum C1 level)
• Good English skills (minimum B2 level)

Role overview

As an Operations Customer Expert (Advertiser Support), you will:

• Help businesses manage and improve their advertising campaigns on the platform
• Solve technical issues and report bugs
• Guide users on how to use advertising tools effectively
• Provide support before and after customers purchase ads

Main responsibilities

• Support small and medium-sized businesses via chat, email, and phone
• Make outbound calls when needed
• Provide pre-sales and post-sales assistance
• Identify common issues and suggest improvements
• Ensure a high level of customer satisfaction

Salary & benefits

• €929 gross monthly salary
• Two additional salary payments per year (split payments)
• Paid training program
• Private health insurance after contract start

Important information for application

• CV must be in English (include full name, phone number, and email)
• You must have a valid work permit for Portugal or an EU passport
• Your CV may be shared with the client company for recruitment purposes

Pagamento: 1 039,00€ - 1 200,00€ por mês

Benefícios:

• Cartão/Ticket refeição

Localização do trabalho: Presencial