Ready to lead, disrupt and reinvent the sleep industry?
We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 35 markets and more than 15 retail stores across Europe.
Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide.
It’s our people who bring this mission to life. At Emma, you’ll join a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together.
Ready to awaken your best with us?
What you'll do:
- Assist in managing the day-to-day operations of 3PL partners and logistics vendors.
- Support the negotiation and monitoring of Service Level Agreements (SLAs), ensuring they align with company standards (OTIF, lead times, claim rates).
- Track and report on logistics KPIs such as OTIF, cost per order, and backlog.
- Participate in performance reviews with 3PL partners and collaborate on improvement actions.
- Assist in resolving operational issues that arise, ensuring swift resolution to maintain performance.
- Support in identifying and onboarding new carriers or logistics partners when needed.
- Work with cross-functional teams (Supply Chain, CX, Finance, and Tech) to help improve overall delivery performance and process efficiency.
Who we're looking for:
- A proactive communicator who can collaborate with various stakeholders, including external logistics partners and internal teams.
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