**Company Description** Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2\.5 billion euros in 2023\. **Job Description*** **Daily monitoring of the health and performance of desktop publishing applications, the GED system, and workflow tools** (morning checks, execution of recurring procedures to reprocess rejected items, restarting suspended jobs, and handling all alerts generated by application and server monitoring). * **Validation of the proper functioning of the ADOC application** during software updates and infrastructure upgrade operations. * **Analysis and resolution of production incidents.** * **Handling support requests from ADOC users.** * **Communication of incident‑resolution progress** to the reporter and to IT support teams. * **Coordination with the OPS / ITG outsourcing partner** for incident reporting and change request management. * **Evolutionary and corrective maintenance** of the ADOC document‑processing workflow and INSIGHT activity reporting to meet business needs (analysis, workload estimation, design and development, application testing, and support for user acceptance). * **Design and development of enhancements** to the ADOC document workflow. * **Reporting and tracking of product defects with the KOFAX vendor.** * **Daily reporting for business teams** (end‑of‑day volumes in the tool, backlog depth, and processed flows), including explanations for any discrepancies. * **Modeling structured documents** to improve RAD/LAD recognition rates. * **Analysis of RAD/LAD statistics** generated by the INSIGHT component, with proposals for improvement areas. **Qualifications** * KTA and INSIGHT (certified if possible) * .NET * Agile (Scrum) * SQL Script * French \- B1/B2 * English – B1/B2