About the company

Openprovider is an ICANN-accredited domain registrar and technology company founded in 2004 in Rotterdam, Netherlands.

We are a fully-remote organisation with more than 100 team members spread across 20+ countries. Remote working means no office, no painful commuting, and no stressful traffic - all you need is yourself, a laptop, and a cup of coffee!

A diverse and inclusive organisation, we support a healthy work/life balance and are constantly looking for new ways to help the well-being of our people. We support a flexible schedule and are 100% performance and result-oriented.

At Openprovider, we're not just a company; we're a mission-driven team dedicated to transforming the domain industry. We believe in providing a trusted digital identity to every business.

Our innovative approach is reshaping the industry from a traditional transactional model to a more customer-centric, subscription-based approach. We pay subscriptions for music, newspapers, and movies - why should domains be any different?

Come join us on our journey to create a trusted digital world.

About the role

We are looking for a Lead Product Manager to own our core web presence platform and user experience. This role drives the systems that power our business: platform infrastructure, payments, APIs, provisioning, internal tools, and especially the interfaces where users actually experience that power.

Your job is to make a complex platform:

• Technical: Rock-solid under the hood
• CX: Effortless on the surface
• Commercially smart throughout

Key responsibilities

• Own the core platform: billing, payments, subscriptions, provisioning, APIs, internal tools
• Own the experience layer: reseller panel, end-customer panel, and integrations like WHMCS
• Build AI-led experiences that guide users, automate tasks, and surface the right upsell at the right moment
• Make complex workflows (domains, DNS, email, SSL, and more) feel simple, fast, and hard to break
• Improve conversion and monetization across checkout, renewals, and add-ons
• Reduce support pain by fixing root causes, not writing better help articles
• Partner with engineering, design, commercial, and support

What we are looking for

The ideal PM for this role:

• Has at least 5-6 years of experience managing complex SaaS solutions
• Thinks in systems, not screens, and in outcomes, not features
• Has a very strong AI-first mindset and approach
• Has built or owned platforms, not just products
• Is technically fluent enough to discuss APIs, edge cases, and failure modes
• Has deep functional understanding of UX principles, and demonstrable experience in building great UX for SaaS products/platforms
• Is commercially sharp. understands how billing logic, packaging, and UX drive revenue
• Is comfortable operating in ambiguity and making hard trade-offs (because there will be many)
• Has experience with hosting/domains, reseller ecosystems, or tools like WHMCS