PURPOSE \& OVERALL RELEVANCE FOR THE ORGANISATION

The Service Matter Expert (SME) plays a key operational and governance role within the Global Product Supply – Purchase Order Management (POM) organization.This role supports global and regional teams by providing expertise across all purchase order management processes, since the order is release to the factory until it is shipped out. All the changes from delays, quantity changes, ship mode updates, or even cancelations are part of the tasks in scope to have a most accurate supply picture to fulfil the demand. These should be managed between our locations and factories, which make this position so important to develop continuous improvement, process flows, and ensuring operational excellence within the teams of Purchase Order Management.The Service Matter Expert acts as a bridge between Purchase Order Management teams, Markets (adidas locations), Factories and liaison officers to secure smooth, timely, and compliant execution.

KEY RESPONSIBILITIES



* Serve as functional expert for end-to-end Purchase order management processes, ensuring adherence to global standards and SOPs.
* Support markets and factories during production and purchase order lifecycle events.
* Provide expert guidance during system or process changes, go-lives, and regression testing.
* Deliver ad‑hoc analysis (e.g., excess impact, bottleneck identification).
* Identify root causes for recurring issues and propose corrective actions.
* Monitor performance trends to support decision-making and risk mitigation.
* Drive improvement initiatives within purchase order management teams to increase efficiency and service quality.
* Ensure processes comply with global standards and support ongoing harmonization.
* Participate in new tool deployments, enhancements, and user acceptance test cycles.



KEY RELATIONSHIPS



* Support stakeholder teams (product supply interface, customer fulfilment, deployment teams), market meetings, escalation support
* Collaborate with other departments and regions to ensure smooth handoffs and process integration.
* Act as a liaison between operational teams and senior management for escalations, reporting, and strategic alignment.



KNOWLEDGE, SKILLS AND ABILITIES



* Strong understanding of end-to-end Purchase Order Management and supply chain operations.
* Ability to interpret and resolve complex operational scenarios and exceptions.
* Analytical mindset with ability to handle large datasets and extract insights.
* Strong communication and stakeholder management skills.
* Ability to prioritize in a fast-paced, high-volume environment.



REQUISITE EDUCATION AND EXPERIENCE/ MINIMUM QUALIFICATIONS



* Experience with SAP S/4HANA, AFS (Apparel \& Footwear Solution module in SAP).
* Background in global supply chain, operations, or logistics.
* Experience managing service tickets or request handling platforms (e.g., Smartsheet, ServiceNow).
* Experience with Power BI

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

COURAGE: Speak up when you see an opportunity; step up when you see a need..

OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.

INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.

TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.

INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.

RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.





AT ADIDAS, WE STRONGLY BELIEVE THAT EMBEDDING DIVERSITY, EQUITY, AND INCLUSION (DEI) INTO OUR CULTURE AND TALENT PROCESSES GIVES OUR EMPLOYEES A SENSE OF BELONGING AND OUR BRAND A REAL COMPETITIVE ADVANTAGE.



– CULTURE STARTS WITH PEOPLE, IT STARTS WITH YOU –



BY RECRUITING TALENT AND DEVELOPING OUR PEOPLE TO REFLECT THE RICH DIVERSITY OF OUR CONSUMERS AND COMMUNITIES, WE FOSTER A CULTURE OF INCLUSION THAT ENGAGES OUR EMPLOYEES AND AUTHENTICALLY CONNECTS OUR BRAND WITH OUR CONSUMERS.

JOB TITLE:
Manager Global Product Supply - Purchase Order Management Service Matter Expert
BRAND:
LOCATION:
Porto
TEAM:
Supply Chain \& Sourcing
STATE:
13
COUNTRY/REGION:
PT
CONTRACT TYPE:
Full time
NUMBER:
542474
DATE:
Apr 1, 2026