Workplace: Lisbon (On-Site)
Role:
- Definition, implementation, and maintenance of the Microsoft 365 governance model;
- Management of the Hub 365 (currently managed by the client), ensuring alignment with standards and best practices;
- Creation, update, and maintenance of management and operational documentation for the M365 ecosystem;
- Management of Microsoft 365 licensing, including different types, profiles, and optimization considering the existing complexity and lack of structured information in ITSM;
- Management of authorized domains for external sharing and respective policies;
- Management of visibility, ownership, and lifecycle of Microsoft Teams;
- Management and governance of Microsoft 365 Groups;
- Management of access rights in the context of M365 mobility;
- Handling of 3rd level requests and incidents;
- Definition of operational and lifecycle procedures;
- Delivery and handover of procedures to the consortium;
- Inventory of M365 functionalities and services, as well as monitoring Microsoft updates and roadmap;
- Monitoring and follow-up of Microsoft service health notifications and global incidents;
- Tracking and management of tickets with Microsoft;
- Delivery of training sessions and workshops (Teams, Planner, licensing, M365 best practices).
Profile:
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