Company Description Victoria Golf Resort & Spa Managed by Accor

The property will be managed by Accor under white label while it undergoes a comprehensive property improvement plan. Upon completion, Victoria Golf Resort & Spa will be fully rebranded as a Fairmont property, its exceptional golf facilities and beautiful natural surroundings perfectly complementing the wider Fairmont Hotels & Resorts portfolio. Accor will ensure a seamless transition and integration of Fairmont’s signature brand markers, complemented by touches that celebrate the property’s local culture – positioning the hotel at the heart of the local community and destination.

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Job Description Night Auditor M/F/X

As a Night Auditor you are a true ambassador of the Victoria experience :

With a strong service mindset, excellent interpersonal skills, and true versatility, you help transform every stay into a unique and unforgettable memory.

Summary of Responsibilities:

Reporting to the Front Office Manager, responsibilities and essential functions include, but are not limited to:

• Ensuring that all service standards and operational procedures are adhered to in all interactions with Guests and colleagues.
• Providing prompt, attentive service either directly to the Guests or colleagues using the Guest’s name.
• Masters the Front Office and Royal Service policies, procedures and operations required. Uses the skills training received and knowledge acquired to excel in the position, ensuring accuracy in job performance.
• Reviewing reservations and Guest preferences to ensure all standards are met.
• Maintaining a perpetual presence on the Reception Desk throughout the hours of the shift.
• Following the Hotel’s telephone etiquette standards when handling internal and external calls.
• Remaining observant and responds to each Guest who approaches the Reception Desk.
• Enthusiastically promoting hotel services providing detailed information to Guests and hotel visitors.
• Constantly seeking to identify Guest preferences, acts upon them and makes sure to pass on this information to colleagues updating the Guest’s profile.
• Constantly seeking to anticipate Guest needs and requests, actively engaging our Guests.
• Balance and audit all Front Office postings and settlements.
• Verify that all departments have posted all their revenues.
• Reconcile the Food & Beverage point of sale system, for each outlet, to the PMS system and, where necessary, record and adjust entries.
• Reconcile all miscellaneous revenue sources to the PMS system, i.e. telephone, garage, movies, laundry, etc.
• Verify that the room revenue and the applicable federal, provincial, and state taxes have been recorded.
• Verify that the accounts receivable balance is reconciled against the total guest ledger balance for the current day — by taking the total guest ledger balance for the prior day, adding the sales for the current day, and subtracting the payments and the rebates.
• Prepare daily management reports, as outlined by management.
• Complete the update process on the front office system per established system guidelines.
• Prepare the cash “Deposit per Audit” report and balance to the net cash amount as per the property management system.
• Complete system back-ups as required.
• Review front desk rebate allowances and paid-outs to verify that these accounts have been appropriately approved. Then prepare the daily “operations package” to be routed to the General Manager and the Financial Controller for review.
• Organize the night audit work in an orderly manner for distribution to the Income Auditor.
• Report any problems or discrepancies to the Income Auditor on a daily basis.
• Conduct self in a professional manner at all times to reflect the high standards of Fairmont.
• Must work in a safe, prudent, and organized manner.
• Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
• Must be reliable and able to complete the audit in a timeframe that does not hinder the next business day.
• Must have a commitment to follow all local and corporate policies and procedures as they relate to Night Audit.