World Talent Selection is hiring English speakers Talent for Financial Services in Lisbon !

About the project

Groundbreaking digital bank transforming how people manage money. Founded in the UK in 2015, the company quickly became the go-to choice for modern banking — transparent, smart, and customer-first. Through its sleek app, he empowers customers with instant notifications, budgeting tools, and fee-free spending abroad. It’s not just a bank — it’s banking the way it should be.

About the Role

As an Operations Customer Expert, you will play a vital role in providing exceptional customer support for a major digital banking client. You’ll handle customer enquiries through chat, email, or phone, helping users resolve their issues quickly and effectively while maintaining a high standard of professionalism and empathy.

Key Responsibilities

* Resolve a wide range of customer queries via chat, call, or email, aiming for first-contact resolution.
* Handle customer issues end-to-end, ensuring fairness and care.
* Support fraud investigations, disputes (including chargebacks), and complaints.
* Identify and assist vulnerable customers, escalating when needed.
* Coach and mentor peers, providing feedback to improve processes.
* Stay flexible and responsive to business and customer needs.

Requirements

* Language: C1/C2 level English proficiency.
* Experience: At least 12 months in customer service, banking, financial services, or insurance. Experience in Irish market mandatory.
* Skills \& Attributes:
* Excellent communication and empathy.
* Confident decision-making and problem-solving.
* Adaptable, proactive, and a team player.
* Familiarity with tools such as Slack and GSuite.

What They Offer

* Relocation package:
* Accommodation in a company apartment (utilities and cleaning included).
* Paid travel expenses to Portugal and one annual trip home.
* Legal and administrative support (visa, ID, housing).
* Local language classes.
* Compensation \& Benefits:
* Competitive base salary (approx. €1,382–€1,593 gross/month).
* Holiday \& Christmas bonuses (paid monthly).
* Meal allowance (€7/day, prepaid card).
* Health \& dental insurance (after contract signature).
* Up to €300 productivity bonus/month.
* Career progression opportunities.
* Training:
* 12-day full-time paid training.
* On-the-job coaching and performance feedback.

Work Schedule

* Hours: 40h/week (rotational shifts, 24/7 operation).
* Location: Oriente, Lisbon, Portugal.
* Holidays: 22 days per year (Portuguese calendar).

Starting date : April \& May 2026

Job Type: Full-time

Education:

* High school or equivalent (Preferred)

Experience:

* Banking/Financial Service for Irish market: 1 year (Required)

Language:

* English fluent C1/C2 (Required)

License/Certification:

* Work Permit in Portugal (Required)

Work Location: In person