About Us: MGM Muthu Hotels is a prominent leisure group with resorts in various locations including the United Kingdom, Portugal, Spain, Cuba, India, and Africa, with 50+ Hotels on our portfolio. They offer affordable luxury self-catering and all-inclusive accommodations with high standards and a focus on customer satisfaction.

Job Summary: The Hotel Operations Manager oversees all aspects of hotel operations, ensuring the highest standards in guest service, housekeeping, maintenance, and food & beverage. This role involves managing department heads, optimizing efficiency, and supporting the hotel’s overall strategic goals in coordination with the General Manager.

Key Responsibilities:

• Oversee daily hotel operations and ensure smooth coordination between departments.
• Supervise department managers (Front Office, Housekeeping, F&B, Maintenance, etc.).
• Monitor service quality and implement operational standards.
• Analyse performance metrics and guest satisfaction to drive improvements.
• Manage operational budgets and control costs effectively.
• Support recruitment, training, and team development initiatives.
• Handle guest complaints and resolve issues efficiently.
• Ensure compliance with health, safety, and regulatory requirements.
• Collaborate with sales and marketing to drive revenue and occupancy.

Requirements:

• Degree in Hospitality Management, Business Administration, or related field (preferred).
• Proven experience in hotel operations management or similar roles.
• Strong leadership, organizational, and communication skills.
• Ability to multitask and thrive in a fast-paced environment.
• Flexible working hours, able to adapt to the demands of the role.
• Portuguese and English languages (additional languages are a plus).