Job Description
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This dual-impact role is critical for our expansion; you will be the architect of our Quality Management System (QMS) while simultaneously leading the seamless transition of business processes from various countries into our SSC.

If you are a process-perfectionist who thrives on organizational change, we want to hear from you.

Key Responsibilities

1. Quality Management & Excellence

• System Implementation: Design and deploy robust a Quality Management System across the SSC to ensure service consistency.
• ISO 9001 Roadmap: Lead the strategic planning and execution required to achieve ISO 9001 certification in the medium term.
• KPI Management: Define, monitor, and report on Quality KPIs, ensuring they align with global business objectives.
• TLD Updates: Track and ensure all TLD updates are executed accurately and timely.
• Audit Planning: Develop and manage an internal audit calendar to identify process gaps and drive continuous improvement.
• Change Management: ability to plan, assess risk, implement, document, and communicate QMS changes while ensuring compliance, stakeholder alignment, and continuous improvement.

2. Migration Management

• End-to-End Transitions: Manage the full lifecycle of process migrations from countries to the SSC.
• Stakeholder Orchestration: Act as the primary bridge between country-level leadership and SSC operational teams.
• TOM Alignment: Ensure all migrations strictly adhere to the defined Target Operating Model (TOM).
• Risk Mitigation: Identify potential bottlenecks in the migration pipeline and implement proactive solutions to ensure "business as usual" during transitions.
• Service Catalog Update: Ensure the Service Catalog Structure is updated and aligned with Migrations and TOM

Qualifications & Skills

Experience

3+ years in Quality Management, Process Improvement, or Project Management (SSC experience highly preferred).

Technical Skills

Proficiency in process mapping and presentation tools.

Soft Skills

Exceptional resilience, organization, negotiation skills and the ability to influence stakeholders in a multicultural environment.

Mindset

A "continuous improvement" DNA and solutions oriented approach

Languages

Proficiency in English is mandatory

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com