Company Description Victoria Golf Resort & Spa Managed by Accor

The property will be managed by Accor under white label while it undergoes a comprehensive property improvement plan. Upon completion, Victoria Golf Resort & Spa will be fully rebranded as a Fairmont property, its exceptional golf facilities and beautiful natural surroundings perfectly complementing the wider Fairmont Hotels & Resorts portfolio. Accor will ensure a seamless transition and integration of Fairmont’s signature brand markers, complemented by touches that celebrate the property’s local culture – positioning the hotel at the heart of the local community and destination.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description Reservations Agent

Every memorable journey begins with a first conversation — and at Victoria, our Reservations Agents are the architects of these first impressions.

In this role, you won't just make a booking; you will create a unique and special connection, one that invites our guests into a world of unforgettable moments.

With warmth, authenticity, and a deep understanding of their needs, you will craft tailor-made experiences that transform a simple stay into a cherished memory.

Summary of Responsibilities:

Reporting to the Director of Revenue, essential duties and responsibilities include, but are not limited to :

• Consistently offer professional, friendly, and engaging service.
• Handle all types of reservations – from individual travelers to travel agencies, as well as group rooming lists and tours.
• Ensure that all reservation requests are processed promptly and according to established standards.
• Complete daily tasks such as Alerts, Traces, Pickups, Online Reservation System (ORS) bookings, Opera Exchange Interface (OXI interface), and no-show management.
• Update rates and availability across online booking channels.
• Monitor availability and updates across all booking channels (room types).
• Communicate consistently about current and upcoming promotions.
• Regularly inform the Front Desk about specific reservations (e.g., long stays, VIP guests, etc.).
• Provide continuous feedback to the Sales department regarding new clients and reservation developments.
• Participate in monthly departmental meetings.
• Learn and apply LQA technical and emotional standards.
• Attend all required training sessions.
• Commit to high-quality service, discretion, and complete honesty.
• Maintain excellent communication and teamwork with colleagues.
• Maintain a professional attitude, a warm smile, and composure at all times.
• Uphold impeccable grooming, cleanliness, and hygiene standards.
• Adhere to company standards and departmental procedures.
• Follow ergonomic, health, and safety regulations.
• Respect all brand policies.

Qualifications Qualifications :